Easy Returns

EASY RETURNS

We want you to love your EDGE look. If something isn’t right, you can return it for store credit as an EDGE gift card, usable online only. We don’t offer refunds at this time, except where required by law (see EU & UK Customers below).

WRONG, MISSING, OR DEFECTIVE ITEMS

Please check your order as soon as it arrives. If something is missing, incorrect, or defective, email cs@edgebyks.com within 7 days of the delivery date shown on tracking. Include:

  • Your order number
  • A photo of your packing slip
  • A photo of all items you received

We review every claim against our packing records. If we made a mistake, we’ll make it right and cover any return shipping. Claims made more than 7 days after delivery can’t be honored.

Start a return

U.S. & CANADA

  • Start your return within 21 days of delivery.
  • Ship it back within 7 days after your return is approved.
  • A prepaid return label is available for $7.99, deducted from your store credit.

INTERNATIONAL (outside the U.S. and Canada)

  • Email cs@edgebyks.com within 45 days of delivery to start your return.
  • Ship it back within 14 days after your return is approved.
  • You arrange and pay for return shipping with a carrier of your choice. Tracking is strongly recommended. We can’t issue credit for packages we don’t receive.

EU & UK CUSTOMERS

You may cancel your order within 14 days of delivery for a full refund to your original payment method, as required by local law. Start your withdrawal here, or email cs@edgebyks.com.

RETURN CONDITIONS

Items must be unworn, unwashed, unaltered, and free of makeup stains, with all original EDGE tags and packaging attached. Please include any free gifts and all items from a bundle.

NON-RETURNABLE ITEMS

  • Accessories (jewelry, hats, belts, bags, scarves, and others)
  • Intimates, swimwear, and bodysuits
  • Final sale items, including everything purchased from our Sale collection

EU & UK customers: these exclusions apply except where your local law gives you the right to cancel.

GOOD TO KNOW

  • Store credit is issued within 5–7 business days after your return arrives.
  • Online orders can’t be returned or exchanged at EDGE store locations.
  • Non-EDGE items sent to us will be discarded.
  • Keep your return tracking number. If a return sent with our prepaid label is lost, contact us and we’ll help you file a claim.